Support

The most common questions

1. What services does your company offer ?

We offer a full range of IT services, including:

Managed IT services and support: infrastructure management, technical support, network management, and VOIP telephony.
Application development: creating web and mobile applications, CRM solutions, and e-commerce platforms.
Infrastructure as Code (IaC): automating infrastructure with tools like Terraform for fast and reliable deployments.
Cybersecurity services: security audits, cybersecurity solutions, and protection against cyber threats.
Website creation: including business sites, e-commerce platforms, and custom solutions.

10. How does your VOIP telephony service work?

Our VOIP telephony service includes the creation of phone standards, integration of calls over the internet, and line management. We assist you in setting up and maintaining your telephony infrastructure to ensure smooth and cost-effective communication.

2. What are the benefits of automating infrastructure with Terraform and other DevOps tools?

Automating your infrastructure with tools like Terraform allows for faster and more reliable deployment of environments. This Infrastructure as Code (IaC) approach facilitates replication, scalability, and enhances security by reducing human errors.

11. Do you offer a service for monitoring and system surveillance?

Yes, we offer a comprehensive monitoring service to monitor your infrastructure 24/7. This service allows us to quickly detect incidents and resolve them promptly to ensure maximum availability of your systems. You are also alerted by email, often enabling us to resolve issues before you even open a ticket.

3. Do you offer IT support services for small and medium-sized businesses?

Yes, we work with businesses of all sizes. We can tailor our services to meet the specific needs of SMEs, including infrastructure management and technical support. Our services are also suitable for associations and independents. We offer solutions designed for medical, legal, and other sensitive data as well.

12. How does a project for developing an application with you proceed?

Our development process includes several steps:

Analysis and understanding of needs.
Planning and technical specifications.
Setup of a GIT/repository and orchestrator.
Iterative development and testing.
Launch and ongoing maintenance.
We maintain constant contact with our clients to ensure delivery meets their exact expectations.

4. Do you offer training for our IT teams?

Absolutely! We offer training on the use of our solutions, as well as personalized sessions on topics like DevOps, Infrastructure as Code, cybersecurity, and system management.

13. What are your rates?

Our pricing depends on the services requested and the specifics of each project. Contact us for a personalized quote, and we will be happy to propose a solution tailored to your budget. We use standard pricing, placing us in the mid-range of the market, with lower prices for certain fully automated services.

5. What happens in case of a technical issue outside of office hours?

We offer 24/7 support services for clients who have opted for our complete IT support. In the event of a critical issue, our on-call team intervenes quickly to minimize service interruptions. Our team is available via WhatsApp at all times.

6. How do you ensure the security of my data?

The security of your data is our top priority. We implement best practices in cybersecurity, including data encryption, regular security audits, and strict access management policies. Our solutions also include the implementation of firewalls and intrusion detection systems to ensure the confidentiality and integrity of your information.

14. What is your approach to support and maintenance after deployment?

After deployment, we offer maintenance and support tailored to your needs. Our technical team is available to resolve issues, provide updates, and continuously improve performance. For critical infrastructures, we also offer 24/7 support contracts.

7. Do you offer cloud migration services?

Yes, we help businesses migrate their infrastructure to cloud solutions such as AWS, Google Cloud Platform, Microsoft Azure, OVH, and Infomaniak. Our service includes analyzing your current infrastructure, planning the migration, optimizing cloud resources, and providing post-migration support. It is a key service and often the reason why our clients decide to migrate their entire IT outsourcing to us.

15. What kind of websites do you create?

We create business sites, e-commerce stores, customer management platforms (CRM) and ERP, and custom web applications. Our solutions are tailored to the specific needs of each business and optimized for performance, accessibility, and user experience.

8. How can I track the progress of my project?

We use project management tools to provide you with full visibility into the progress of each phase. You will have access to regular updates, demonstrations, and a dedicated point of contact to answer all your questions.

9. Que faire si j’ai une demande urgente en dehors des horaires normaux ?

Nous comprenons l'importance de la continuité de vos activités. Nos services d’astreinte 24/7 assurent une intervention rapide en cas d’incident critique pour les clients sous contrat de support avancé.

16. Do you offer audit services to improve our existing infrastructure?

Yes, we conduct audits of your systems and infrastructure to assess their performance, security, and compliance. We then provide specific recommendations to optimize and strengthen your installations.

17. Comment vous contacter pour obtenir un devis ou des renseignements ?

Vous pouvez nous contacter par téléphone, email, ou en remplissant notre formulaire de contact sur le site. Notre équipe est à votre disposition pour répondre à vos questions, discuter de vos besoins, et vous fournir un devis adapté.

Terraform is an Infrastructure as Code tool that allows provisioning and managing infrastructures through code, ensuring consistency, versioning, and automation of cloud and on-premise resources.

Vagrant is an Infrastructure as Code tool that allows for the rapid and reproducible creation and management of virtual environments, simplifying development, testing, and integration of projects.

Ansible is an Infrastructure as Code tool that automates configuration management, application deployment, and task orchestration, simplifying infrastructure management with a declarative code approach and no need for an agent.

OpenStack is an Infrastructure as Code platform that allows for the creation and management of both public and private cloud infrastructures. It offers various services to orchestrate resources such as compute, storage, and networking.

Docker is an Infrastructure as Code tool that allows you to create, deploy, and manage containers. It simplifies packaging and running applications with their dependencies, ensuring portability, isolation, and consistency.

Kubernetes is a tool that automates the deployment, management, and scaling of containerized applications. It orchestrates containers to ensure high availability, resilience, and resource optimization.

Prometheus is dedicated to monitoring and supervising infrastructures. It collects, stores, and analyzes real-time metrics, allowing for proactive performance observation and effective alert management.

VirtualBox provides virtualization by creating and managing virtual machines. It offers an isolated environment for testing and deploying operating systems, facilitating development, testing, and experimentation.

PostgreSQL is an open-source relational database management system known for its robustness, flexibility, and compliance with SQL standards. It is a popular choice for applications that require efficient data management.

Proxmox is an open-source virtualization platform that allows for managing virtual machines and containers. It provides a complete web interface to orchestrate resources, and manage backups and data restoration.

MariaDB is an open-source relational database management system derived from MySQL. It is designed to be fast, secure, and user-friendly, while offering advanced features such as replication, partitioning, and various storage engines.

PHPMyAdmin is an open-source web tool that allows for easy management of MySQL and MariaDB databases. It provides a user-friendly interface to execute SQL queries, manage tables, and administer users, simplifying database management tasks for developers and administrators.

WooCommerce is an open-source plugin for WordPress that turns a site into an online store. It allows for easy management of products, payments, shipping, and orders, providing a flexible and customizable solution for e-commerce.

WordPress is an open-source content management system (CMS) that allows for easy creation and management of websites. It offers a user-friendly interface, great flexibility with themes and plugins, and is widely used for blogs, business sites, and e-commerce platforms.

Stripe is an online payment platform that allows businesses to accept credit card payments and other payment methods. It offers tools to easily integrate payment solutions into websites and applications.

Nginx is an open-source web server known for its performance, lightweight design, and ability to handle a large number of simultaneous connections. It is used as a web server or reverse proxy to optimize content delivery, page load times, and application management.

OpenVPN is an open-source software that enables the creation of secure Virtual Private Networks (VPNs). It uses robust encryption protocols to protect data privacy when connecting to the internet, facilitating remote access to networks.

Linux is an open-source operating system based on the Linux kernel. It is valued for its stability, security, and flexibility, making it a popular choice for servers, personal computers, and embedded systems.

GitLab is a source code management and collaboration platform that integrates tools for software development, project management, and CI/CD (Continuous Integration and Continuous Deployment) automation. It enables teams to plan, develop, test, and deploy applications in a unified environment, promoting collaboration and productivity.

GitHub is a source code management and collaboration platform based on Git. It allows developers to store, manage, and share their code, while facilitating collaboration through features like pull requests, issues, and wikis. GitHub is widely used for open-source development and software project management.

OVH is a French provider of cloud services, web hosting, IP telephony, and more. It offers a wide range of solutions, including dedicated servers, VPS, cloud computing services, and storage solutions. OVH is known for its robust infrastructure, competitive pricing, and commitment to technological innovation and sustainability.

Infomaniak is a Swiss provider of web hosting services and cloud solutions. It offers services such as website hosting, domain registration, email hosting, as well as streaming and backup solutions. Infomaniak is known for its reliability, commitment to sustainability, and adherence to data security and privacy standards.

Amazon Web Services (AWS) is a cloud computing platform offered by Amazon, providing a wide range of services such as storage, computing, databases, analytics, artificial intelligence, and machine learning. AWS enables businesses to deploy applications at scale with flexibility and efficiency, offering solutions tailored to the diverse needs of clients, ranging from startups to large enterprises.

Python is an interpreted and versatile programming language known for its simplicity and readability. It is widely used in various fields, such as web development, data science, artificial intelligence, automation, and application development. With its vast standard library and numerous frameworks, Python enables rapid development of prototypes and robust applications.

Links to the most commonly used technologies.

Raspberry Pi is a low-cost, credit card-sized microcomputer designed for programming and IoT projects. It is widely used for embedded electronics projects, eco-friendly workstations, robotics, and many other activities, providing a versatile platform for developers and enthusiasts. With its active community, numerous resources are available to fully harness its capabilities.

Arduino is a platform based on a popular microcontroller. It consists of a programmable electronic board and an integrated development environment (IDE) for writing and uploading code. Arduino is widely used by makers, educators, and engineers to create projects ranging from simple devices to complex systems, integrating sensors, motors, and other electronic components.

Dolibarr is an open-source business management software (ERP/CRM) designed for small and medium-sized businesses, freelancers, and associations. It allows for the management of various aspects of business activities such as invoicing, inventory, sales, purchases, projects, and customer relationship management, all within an intuitive and modular interface. Easy to install and customize, Dolibarr is a flexible solution tailored to the diverse needs of organizations.

React.js is an open-source JavaScript library developed by Facebook for building interactive and dynamic user interfaces. It is particularly used for creating web applications by breaking down the interface into reusable components. Thanks to its Virtual DOM, React optimizes performance by updating only the parts of the page that change, providing a fast and smooth user experience.